Refund policy

# Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return (excluding shipments to the European Union), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop@ridegiini.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that international customers are responsible for return shipping costs unless the item arrived damaged or defective.

You can always contact us for any return question at shop@ridegiini.com. 

### Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

### Exceptions / Non-Returnable Items 
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Outside of the European Union, we cannot accept returns on sale items or gift cards.

### Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

### European Union 14-Day Cooling-Off Period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. 

In the EU, you have the right to open the packaging and inspect the goods as you would in a retail store. However, if the item has been handled or used beyond what is necessary to establish its nature and characteristics, we reserve the right to make a deduction from the refund for any diminished value of the goods. Sale items shipped to the EU are eligible for this 14-day return period.

### Refunds & Refused International Shipments
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

**Important Note for International Customers:** All international shipments are sent Delivered Duty Unpaid (DDU). If you refuse delivery of your package because of local customs fees, import duties, or VAT charged by your country, any return shipping penalties or carrier fees incurred by us will be deducted from your final refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@ridegiini.com.